Useful information for your holiday at Rufana Stay
Here you will find everything you need to know about your stay in our apartments in Bürserberg, including arrival details, facilities and services.
Arrival & departure
- Self-check-in from 3:00 pm.
- There is no central reception, so you can travel directly to your booked accommodation.
- A key box is located at the entrance to the accommodation, where your keys will be waiting for you.
- Check-out is by 10:00 am. Late check-out is available on request and for an additional charge.
Online check-in
To ensure everything is ready for your arrival, we kindly ask you to complete our online check-in form in advance. You can find it here.
Payment
A deposit of 30% of the total amount is due shortly after booking. The remaining balance must be paid before arrival.
Parking
You can park free of charge directly in front of your accommodation. Please park as close to the edge as possible and keep the garage doors clear. Thank you.
In winter, the Alpsuite can only be reached on foot. Luggage transport by snowmobile is included on arrival and departure.
Basic amenities
Your accommodation is equipped with the following items, so there is no need to bring them from home: bed linen, towels, hairdryer, toilet paper, hand soap, shower gel, salt and pepper, tea towel, dishwasher tablets and bin bags.
Wi-Fi
Wi-Fi is available free of charge.
Bread delivery service
- Fresh bread and pastries can be delivered directly to your door.
- Orders must be placed by 7:00 pm the day before.
- Delivery takes place at around 7:45 am.
More information
Cleaning and linen change
Interim cleaning, towel changes and bed linen changes are available on request.
Wellness
A sauna is available in all accommodations.
Ski room
- You can store your ski equipment in the ski room.
- Boot warmers are also available there.
- Please do not enter the apartments wearing ski or snowboard boots.
Dogs
Dogs are very welcome in the Rufana apartments. We kindly ask you to be considerate of others and to follow the rules listed here.
Smoking
Smoking is not permitted in the accommodations.
Quiet hours
Please observe quiet hours from 10:00 pm to 7:00 am.
Waste disposal
Separate bins are provided in the apartments for waste disposal. Please sort your waste as follows:
- paper
- plastic
- metal
- residual waste
- organic waste
- glass
Waste disposal facilities can be found in our waste room.